Refunds & Exchanges

We want you to love your new purchases. If however you are not completely happy with your purchase you can return it within 14 days of receipt with all the original security tags and/or stickers intact to receive a refund or exchange.  Providing the items are deemed by us to be unworn, undamaged and re-saleable all you pay is the postage.  We would advise you to use a signed for delivery service as we cannot be liable for returning items going astray.

Please email us at shop@theshop.co.uk to request an exchange or refund.

If at any point you need to contact us regarding your purchase then please don't hesitate to do so. We want things to run as smoothly as possible and if speaking to someone will make your experience at theshop.co.uk all the better then we're here to help.