Delivery Info
UK Delivery
UK Delivery costs £5.45 per order and will be sent via special delivery service. We aim to deliver all orders within 3 working days.
If you do need the items by a certain date please contact us at shop@theshop.co.uk and we'll try our hardest to accommodate this. All payments must be received and authorised before shipment.
International Delivery
International delivery costs £15.00 per order and will be sent via First Class Airsure Postage. A fully insurable and trackable service, which is secure and reliable.
We aim to deliver all orders within 7 working days but sometimes it may take longer for international destinations.
Signing for your parcel
All deliveries need to be signed for.
Tracking your parcel
You will receive an initial email confirming your order. An email will then also be sent confirming your order has been dispatched, this will contain your individual tracking number. This can be used to track your item at www.royalmail.com Please note, we cannot be held responsible for any third party involvement where delays occur to deliveries. If you are concerned you have not received your parcel please contact us via email at shop@theshop.co.uk
LATE AND LOST DELIVERIES
If your delivery has been delayed, then please contact us at shop@theshop.co.uk and we will chase it up with the Royal Mail.
We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) - this is when the Royal Mail classes items as being lost.
International delivery
When items are sent to another country, your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.
Items not received but tracked as being delivered
This can happen when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.
Theshop.co.uk cannot be held responsible for goods that are lost or delayed in transit.
